> ## Documentation Index
> Fetch the complete documentation index at: https://docs.envisso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration FAQ

> Common questions about integrating with Envisso.

<AccordionGroup>
  <Accordion title="Do I need to deliver all files?">
    Yes, all files listed in the integration are required as part of integration to the **Envisso Monitor** and **Envisso Protect Insurance** products.
  </Accordion>

  <Accordion title="How frequently do we need to send Envisso data?">
    Data should be delivered on a daily basis.
  </Accordion>

  <Accordion title="What time should the files be delivered to the Envisso SFTP each day?">
    The daily files containing the previous day's data should be delivered within a consistent time window each day.
  </Accordion>

  <Accordion title="What format should the files be?">
    All files should be delivered in CSV format.
  </Accordion>

  <Accordion title="How long does an integration to Envisso usually take?">
    Integration to Envisso systems usually takes approximately 1 week.
  </Accordion>

  <Accordion title="Where can I get support for integration questions?">
    Reach out to [support@envisso.com](mailto:support@envisso.com) with any integration questions.
  </Accordion>

  <Accordion title="How do I set up the SFTP account?">
    See [SFTP Account Setup](/sftp-account-setup).
  </Accordion>

  <Accordion title="What is a Merchant Registration ID?">
    The identifier provided by the government body as part of incorporation. See [Merchant Registration ID Types](/data-dictionaries/merchant-registration-id-types).
  </Accordion>

  <Accordion title="A mandatory field is missing from our system — what should we do?">
    Email [support@envisso.com](mailto:support@envisso.com) to discuss any issues with incomplete data.
  </Accordion>

  <Accordion title="One of the initial bulk upload files is too large — what should we do?">
    Envisso accepts multiple files as part of the integration process. Split the file into smaller files for upload.
  </Accordion>

  <Accordion title="Does Envisso have a file size limit on its SFTP server?">
    No.
  </Accordion>

  <Accordion title="Do I need to delete the previous day's files from the Envisso server?">
    No.
  </Accordion>

  <Accordion title="Do the column names need to match the integration specification exactly?">
    Yes.
  </Accordion>

  <Accordion title="Do we need separate Envisso SFTP accounts for testing and production?">
    No. There is an `environment` column in each file to indicate test and production records.
  </Accordion>

  <Accordion title="Do we need to inform Envisso when we upload the first file?">
    It's beneficial to ensure a speedy QA process. Reach out to your primary Envisso contact or email [support@envisso.com](mailto:support@envisso.com) to let us know about the initial file upload.
  </Accordion>

  <Accordion title="How do we send test files after going live?">
    There is an `environment` column in each file to indicate test and production records.
  </Accordion>
</AccordionGroup>